Privacy Policy

This Privacy Policy is effective upon acceptance for new users, and from June 9, 2021 for existing users.

Who we are

Our website address is: https://helpthedogfly.com

What personal data we collect and why we collect it

This notice applies to all information collected or submitted on the Help The Dog Fly website. On some pages, you can chat with members, make requests, write reviews, submit information via contact/support/others forms and register to receive marketing materials and updates. The types of personal information collected on these pages can include:

  • Name
  • E-mail address
  • Phone number
  • Social Media URLs
  • Passport of ID in case of a verification system
  • Information about future Trips (for volunteers)
  • Pets data (for petparents)

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Information we share

We do not share your information or data with third parties except in the following limited circumstances:

  • Facilitate customers in making credit/debit card & PayPal payments
  • Deliver and help us track our marketing and advertising content.
  • Manage our sales and customer support services for you.
  • Improve our UX/UI experience
  • Help us track website conversion success metrics.
  • Profesional Hosting
  • MailerLite
  • Google Analytics

We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.

We also have to share information or data in order to:

  • meet any applicable law, regulation, legal process or enforceable governmental request.
  • enforce applicable policies, including investigation of potential violations.
  • detect, prevent, or otherwise address fraud, security or technical issues.
  • protect against harm to the rights, property or safety of our users, the public or to Help The Dog Fly and/or as required or permitted by law.

How We Use Information

Examples of how we may use Personal Data include:

  • To respond to inquiries and provide customer support;
  • To develop new products;
  • To send marketing communications;
  • To improve or modify our Services;
  • To conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

Our Commitment to Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You have the ability to accept or decline cookies by modifying the settings on your browser.

How to Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by emailing woof@helpthedogfly.com. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

Your rights

Some of you (in particular, European users) have certain legal rights to obtain information about whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).

Rights which you are entitled to are:

  • Data access rights
  • Right to restrict processing
  • Right of Rectification
  • Right to Erasure (Right to be Forgotten)
  • Right to object to processing
  • Right to withdraw consent
  • Data portability rights

Changes to our privacy policy

We can make changes to this Privacy Policy from time to time. We will identify the changes we have made on this page. In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change to all of our account holders.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please send us an e-mail at woof@helpthedogfly.com

Help the Dog Fly